Proactive Maintenance through SupportNet
Net Intellect delivers proactive maintenance services through our flat-fee SupportNet Service Plans designed to reduce your costs, increase your profits and mitigate your business risk, we partner with you as your Virtual CIO and IT Department allowing you to focus on running your business, not your technology.
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of business applications and vendors. We work with you to identify your critical business process, pain points and vulnerabilities and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.
We become an extension of your business and true Partner. Because our Service Plans are based on a flat monthly fee, allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime as a true Partner should.
Your ability to remain continually connected is now a reality whether spending time at home, travelling for business or on holidays. You and others in your organisation can increase productivity simply by allowing this type of accessibility.
- Rapid Response
- Experienced Technicians
- Published SLA Escalation Process
- Monitors health of devices and line of business applications
- Diagnoses problems before they occur
- Immediately alerts technicians of critical issues for immediate response